Frequently Asked Questions
Trust is a five letter word that our entire business hinges on. For that reason, we ensure that all sneakers + apparel the store carries are 100% authentic. We do this through our family expertise of industry veterans who have been dealing with fashion brands +100 years.
Onyou.it will review any claims about authenticity, so feel free to reach out. Customer service and rich consumer experience, is our top priority, so that you can feel secure when shopping with us.
Onyou.it is the an high end fashion boutique from Italy. We make it easier to buy premium footwear, apparel, and accessories. Our merchandise is available online at Onyou.it and in person at our retail store at 6, Piazza Libertà, Arzignano (Italy).
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.
Your order will be carefully packaged in a protective Onyou box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.
Onyou.it only sells 100% new and authentic items. All of our merchandise is 100% authentic, guaranteed.
All Onyou.it merchandise is 100% authentic, guaranteed.
Onyou.it ships to most countries. Please note, however, duties & taxes due may not be shown to you prior to completing your order. Duties & taxes are the sole responsibility of the customer regardless of whether they are displayed on the check-out page. Please allow up to 1 business day for order processing and verification prior to shipment.
All international duties and taxes are the sole responsibility of the customer.
Everything Onyou.it sells is stored in one of boutiques. Having all the merchandise on hand allows us to verify authenticity and ship items faster.
Onyou.it lists E.U. sizes. Sizes vary by brand and model.
Coupon codes can be redeemed on the Checkout Page. On the right-hand side of the check-out page, all your cart items will be listed. Below this will be a “PROMO CODE” box. Copy your code here and the discount will be applied to your cart immediately. Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.
Yes, all of our inventory is available in-store. Come and see!
At this time, Onyou.it does not offer gift cards.
You can email us anytime at firstname.lastname@example.org, or use the chat on the website, bottom right. Our customer service department is staffed from 9 AM–12 AM and 15 PM-19PM CEST daily. We try to reply to all customer service requests within 2 hours.
Images on Onyou.it belong to COLLADON S.r.L. and any unauthorized use of these images without the express written consent of COLLADON S.r.L. is forbidden.
We work with professional photographers in order to make the photo as similar as possible of the fashion item. However, Onyou.it declines any responsibility that, due to a particular configuration of a Client’s computer or malfunction, the colors of the products visualized on the website could appear to be slightly different from the original.